zappos company is AMAZING. i bought boots… juicy couture perri boots…
wore them 4 times and look what happened…to BOTH boots! (keith is holding the boot).
so i called zappos…looking for a fight..because i EXPECT a fight from customer service…BUT…
jennifer in customer service was beyond nice, extremely helpful, taking back my boots and crediting my credit card…all without seeing this photo!
so yay! for zappos, i’ll continue to shop on their site. FANTASTIC.
xxx
jennifer
fb: jennifer koppelman hutt
twitter: jenniferhutt
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Hi Jennifer…. The owner of Zappos was on Oprah a while back talking about his passion in life. Interestingly enough he has a passion for providing EXCELLENT CUSTOMER SERVICE.
That is what he wants his company to be known for. He mentioned that while shoes are their current business they plan to provide great customer service in many areas (i.e. airlines).
Good to hear it’s TRUE!
Zappos is amazing. I bought my husband some expensive golf shoes. He had a problem with one of the spikes that wouldn’t stay in the shoe. He called them (after 8 months) and they said they would gladly replace them. Not only that, they said they would go ahead and send the new pair right away and would enclose a paid return label with the new shoes. Their customer service is exceptional. Amazing company.
I second that emotion! And when you log off their site after ordering, you open your front door your shoes are there. Just about. Good selection and speedy shipping.
I have been a huge fan of Zappos for years. The evolution of the company and the culture is quite interesting…you can find all info on their site. The CEO, Tony Hsieh is a visionary!
The next time you are in Vegas, you should take a tour of the company, they welcome it!
You can follow a bunch of Zapponians on Twitter…Tony is a huge fan of Twitter and his tweets are not only thought provoking, but extremely amusing…excellent tweet tutor!
i love zappos, too. they always get my pkgs to me quickly! great to hear this! : )
Ya know
Can we get something made decently in this country.
This crap from China has gotta stop.
I’ve also had great customer service from Zappos.
you’re right – they’re great!!!
i love zappos also! i ordered standard shipping & received my shoes the next day. i will continue to shop there. glad you had a great experience.
Zappos ROCKS! i’ve made several returns with them and have never had a problem.
Love love love Zappos! Someone stole my credit card information and tried to make a purchase on Zappos. A Customer service rep called me to make sure I really made the purchase. I was able to stop everything quickly because of Zappos customer service.
I love Zappos. Remember when alexis got her boots sent to her for her birthday. The UGGS she loved so much I thought she was going to cry. Zappos is great. Amy
What does “juicy couture perri boots” mean? Am I the only one who doesn’t know that that is? Regardless, see, there are some good places to deal with. Good on ya!
Hmmm. I never expect a fight from customer service. Is customer service that bad in New York?
those boots are awesome. are they comfortable (when the heels aren’t broken, that is)? and yes, zappos’ customer service is the best.
Hmm how high is that heel? Perhaps the heel is entirely to high for you. also perhaps the stress factors of you walking in the boots caused the heel to separate. Incidentally, most shoes fashion shoes are not meant for any amount of walking. Walking shoes are meant for walking. real walking i have seen those stair ou have to cimb or do you use the elevator?
I agree – lets start manufacturing in the USA again and put our neighbors back to work! We need jobs to make our house payments. The housing market would pick right up if people had REAL jobs. Stop buying that crap from China!
I have been ordering shoes from Zappos for me and my husband for years! They are the best! Crazy isn’t it….. when we expect a fight when we call customer service….but as you said they are terrific! Yay! for a company that exceeds the customers expectations!!
I am VIP customer at ZAppos. I got my pair shipped on saturday and rcd on Monday. For exchange , they won’t charge, just return what you don’t want to keep. Love them dearly!! But if you compare the price with Neimen or Nordstrom they are $ 5-7 more..sure they are covering their shipping…you try next time( comparison shopping).
Zappos is the best place to get shoes. I always get free shipping and the shoes arrive the next day. Love them!
Now see, thats how you do it!!! Thats how I treat people and life is so much easier when you take care for one another and help each other out. It makes the world go round. That looked like an ankle breaker! Glad you are ok. Best!
I love Zappos…and better yet Shoes.com
Zappos was recently bought out by Amazon, but supposedly they Amazon will just be the major shareholder and Zappos will remain the same company. It will be interesting to see if their brand stays true over time after this change. I have also had excellent service from them, and just love how easy it is to shop on their site!
Yeah, if I spent 400 bucks on a pair of boots I’d expect them to last more than through a few wears. I would not buy footwear from the Juicy line again that’s for sure. Then again, I can’t afford to!
I have never had anything less than great service from Zappos and will tell anyone to buy from them.
That sucks about the breaking shoe part but way cool they were nice about it. 🙂 I bet they were cute too, you have good taste in shoes.
Jennifer….love love love Zappos. It has been my best kept secret for several years. I found it by accident on-line. Their customer service is remarkable not to mention delivery to my doorstep in two days with no shipping charge! I’ll now sing their praise’s to all since the “cat is offically out of the bag.” Nordstoms…eat your heart out. :~)
I work at Zappos!! Here in the Henderson,NV corporate offices!! It is the best place on Earth to work. That is because Tony Hsieh put ten core values into place that we all live and work by. you can go here to check them all out.
https://about.zappos.com/our-unique-culture/zappos-core-values
Everyone thinks we work at a cult and we are forced to say we love it but we do!!! It’s real!
Also, I sent you a message on your facebook account to email me if you wanta 20% discount!!!
Jen,
Your such a gaget/gimmick happy person………..
I buy all my shoes from GOODWILL
only $4.00
After purchasing from Zappos for several years, I have recently encountered more out of stock items. Wonder if that is due to change in ownership, hopefully, not.
Hi Jen,
I love zappo’s too. they are great and they have free return shipping, so if you don’t like the shoes you can return them free. And from what I have read it is a great place to work.
Amazing…hoping that I will have the same experience when I contact customer service at Aldo’s. Bought a pair of great shoes, wore them ONCE and they came apart at the seam. Seriously doubt that I’ll get anything, but it will be fun to try…
I hate when things break so soon after you buy them! It seems to always happen to my favorite and most expensive things of course.